FAQ
Q: Can I customize my logo?
Absolutely. We offer OEM/ODM services, allowing you to customize products with your logo or branding.
Q: Can I request samples?
Certainly. Sample requests typically take 3-7 days to process.
Q: What is the delivery timeline for production?
For stock products and samples, we can arrange immediate shipping via express delivery within 3-7 days. Promotional products typically ship within 15-20 days. For OEM orders, production is completed within 15-45 days after receiving your payment or deposit.
Q: What is the payment and delivery schedule?
For small and medium-sized orders, production is completed within 15 days after receiving payment via T/T, Western Union, MoneyGram, Paypal, or L/C. Larger orders may take 20 days or more, depending on product specifications and quantity.
Q: What are the shipping options?
We offer various shipping options including sea freight, air freight, and express delivery (EMS, TNT, DHL, FedEx, UPS), depending on your preference. Shipping costs are determined by your destination and order quantity, with larger orders typically enjoying lower shipping rates.
Q: How are products packaged?
We ensure products are well-protected during transportation with suitable inner packaging. Outer packaging is usually done in cartons, but we can accommodate specific packaging requests as well.
Q: What is our commitment?
In a rapidly evolving world, we pledge to keep pace with change by delivering quality products, competitive prices, and professional services to our esteemed clients
Q:How can we place an order?
You can leave your customization requirements on our website, and our professional sales manager will contact you to further understand your needs and provide a quotation. Alternatively, you can contact us directly via email, WhatsApp, WeChat, etc., and we will be happy to assist you.
Q:Where do you ship your products?
We ship from our factory in Shenzhen, Guangdong, China, to destinations worldwide. We collaborate with reliable logistics partners to ensure safe and fast delivery to our customers.
Q:How do you ensure product quality?
We strictly control every aspect of the production process, using high-quality materials and advanced production equipment. With our experienced team, we ensure that the product quality meets customer expectations. Additionally, we provide after-sales service to ensure customer satisfaction.
Q:Do you provide customization services?
Yes, we provide customization services tailored to the specific needs of our customers, including logos, sizes, shapes, colors, etc. Our design team works closely with customers to ensure that customized products fully meet their requirements.
Q: Can I get samples?
Certainly. The sample lead time is 3-7 days.
Q: What is your production lead time?
Typically, after sample approval, we can arrange express delivery immediately. For customized products, the lead time is 15-20 days, depending on quantity and craftsmanship. However, we strive to deliver goods as soon as possible.
If you have any further questions or requirements, please feel free to contact our customer service team. Thank you for your interest and support!